Archives: Reviews
“Justin excellent technician. Devin and everyone I communicate with at N. C. Comforts professional, personable and very caring about my needs. I will always use them as long as I own anything on Topsail Island.”
“Good knowledge and prompt !!”
“Explained everything he did and the reason why he did it.”
“Loved this company! They responded to my request promptly and was on time as agreed. Technician Justin Hallock called me after inspection with all that he had checked. Tenant was happy and I was too!”
“Great service. Very thorough and knowledgeable.”
“Justin our technician did a fantastic job of maintaining our system and keeping our HVAC in top condition!
NC Comfort is a great company and I highly recommend them for your heating and cooling needs.”
“Our technician did a great job. Explained what he did and was very friendly and helpful.”
“Justin performed system maintenance and gave me,as usual, a thorough briefing on the status of my system. He was professional, courteous and efficient. Justin is a credit to your company.”
“I really like your your service. The technician is very friendly and knowledgeable.”
“Justin Hallock answered every concern and question I had. He was very polite and the service was great!”
“They were very prompt and professional. Justin did an excellent job of explaining everything and what I needed. Will use again because finding a reputable company who is on time and does good work is hard to find!”
“Justin did a great job! He was very professional and knowledgeable. He took the time to explain all the repairs he was doing . We are very pleased with Justin’s work and NC Comfort Systems. We would highly recommend NC Comfort Systems. Wish all the technicians were as awesome as Justin!!!”
“Technician was polite, professional, personable and thorough! He knew what was needed and offered good advice to avoid further problems with excessive heat in attic space. All the people who set up appointments do a fine job too! I would recommend anyone having difficulty with their AC or heating systems to give them a call!”
“We had NC Comfort Systems to come out as a second opinion to fix our AC unit. The previous company quoted us $3200 for a new fan motor and capacitor and also couldn’t tell us whether we would need a new compressor, which could have been 5k+. At this point, we figured it would be best to just replace the entire system, which would have been 11k. NC Comfort Systems came out and determined that it was just the fan motor and capacitor that wasn’t working and needed replacing. Their quote was $1386, almost 2k less than the previous company for the same items. Brian was amazing, he was the one who diagnosed the problem and saved us 10k by not having to replace the unit. We also loved Anthony, the technician who was able to come out early the next day to fix the problem. 10/10 stars for NC Comfort Systems! We will definitely use them in the future for any HVAC concerns!”
“Easy to schedule a convenient time. Great service and explanation of new unit.”
“Justin was thorough, neat and pleasant. He explained everything to us and we will highly recommend your company to our friends and family as well as our neighbors. Thank you.”
“Justin was prompt, courteous, and professional as always. I highly recommend this company for your HVAC needs!”
“The men were very professional, friendly, and new what they were doing”
“Did a very nice job – no mess!! They were super friendly and I appreciate that!”
“Anthony was great, very professional, arrived on time, diagnosed the problem . Repaired the problem and educated us on maintaining our system . Will definitely request Anthony in the future.”
“Anthony was great, very professional, arrived on time, diagnosed the problem . Repaired the problem and educated us on maintaining our system . Will definitely request Anthony in the future.”
“Justin was very professional as usual. He was quick and efficient and very mindful of not to track dirt in the house and to not cause any damage while working. I am very pleased with the service that he provided today.”
“Outstanding service from the easy initial scheduling process, all the way through the installation of a new system. Everyone involved was very professional. Excellent communication and punctual service.”
“Very prompt service , fast reliable and reasonably priced”
“Justin arrived on time. Did a complete inspection of both HVAC systems, cleaned drains and gave a recommendation on replacement filters. Professional and courteous. Thank you!”
“Justin was friendly, professional and provided quality service. He was very thorough while explaining to me the issue that was causing my system not to work properly. What a great person to have on your team. Excellent work and thanks again for a job well done!”
“Justin was at my house today for a spring check up on the HVAC system. He was extremely knowledgeable about the system. The check up on the equipment was thorough and efficient. I always feel that my ac system will continue to perform well throughout the year when it's inspected by the technicians at NC COMFORT.”
“Justine is professional and outstanding service. Great job!”
“Justin was outstanding. Very professional and explained everything he was doing or testing for. He showed me the pictures he had taken of the system and provided me the different options available. I will definitely use NC Comfort Systems for all my HVAC issues in the future.”
“Anthony came out same day called for yearly ac service. He was very polite and the service he performed was excellent. I highly recommend N.C. Comfort Systems Inc.”
“I called Brian in a panic and he calmed me down and came over after hours right away and fixed my AC. He is the best and I would recommend him to anyone needing any HVAC needs”
“Justin came to save the Day, again! He is an awesome human being and technician. He diagnosed the problem quickly, gave me his honest opinion and made an appropriate recommendation. It felt like seeing a friend you haven't talked to in awhile when he shows up. A Good guy and stellar employee. Give him a raise! Also the receptionist is very nice and it is super easy to schedule an appointment with her. A+ 5 stars. Thank you.”
“Justin came to save the Day, again! He is an awesome human being and technician. He diagnosed the problem quickly, gave me his honest opinion and made an appropriate recommendation. It felt like seeing a friend you haven't talked to in awhile when he shows up. A Good guy and stellar employee. Give him a raise! Also the receptionist is very nice and it is super easy to schedule an appointment with her. A+ 5 stars. Thank you.”
“Everything went real smooth. Justin is great to work with and knows his stuff.”
“I am a homeowner who lives out of state. My tenant had reached out notifying me of some issues with the outside unit. N.C. Comfort Systems made the process easy by handling all communication with my tenant and keeping me informed along the way. Our technician, Mr Hallock gave an honest, professional straight to the point assessment. He was able to attach videos to explain what I was seeing and hearing. Explained the options available to fix the issues, and how the process works.
There was no harassment of trying to upscale a system or replace more than I had to. I would recommend this company and technician by name to anyone.”
“Service was professional and explained everything that was checked. Ask if have any concerns or questions he could before leaving.”
“Great team for maintence and installation.”
“Justin took his time explaining how my system works, what the problem was, how it was corrected and what tests he ran to insure the system was fully repaired and functioning. Professional, friendly and competent. Thank you Justin”
“As always, tech did a great job. Very knowledgable.”
“Our heat pump was not keeping up with the extremely and unusually cold temperatures and 10” of snow we received. A very nice and professional young man did a thorough inspection of the system and found the pump clogged with snow from the roof had fallen on it. He cleared it and checked other possible issues, but found none. We have used this company for 15 years and found them to be prompt, reliable and experts in HVAC issues. I highly recommend them.”
“Anthony was polite, professional, informative and was a trooper in this cold weather we are dealing with. Have nothing but good things to say about him and this company.”
“Technician explained everything he did. Justin was very professional”
“Very professional and knowledgeable
Tech. All good!”
“They were on time, friendly, knowledgeable, and low pressure!”
“Justin Hallock is amazing at what he does he came for my second tune up and performed like he did last time amazing service goes the extra mile to educate me on some of the things he is doing and why he was doing it. Will be calling back for him if any problems arise with my system.”
“Justin did an awesome, thorough maintenance inspection of my unit. I appreciate the option to have a service plan with the company, because then I know I’m not missing any important maintenance elements or any repairs that need immediate repair. It puts my mind at ease and I trust this company with all my hvac work. I’ve been a loyal customer for about 10 years now and wouldn’t consider using anyone else. Justin is friendly and definitely knowledgeable about his line of work.”
“Anthony was very informative. He walked us thru the process step by step. Even gave us some advice on what to look for before it becomes a big issue. Would definitely recommend this company.”
“Justin performed the winter maintenance on my hvac and mini split. Again, he did an excellent job.! Thank you Justin!
Elmer”
“Justin was amazing. He explained everything to me and even talked about life in general. Great customer service. Will use again for sure. Thank you”
“Anthony R. was amazing and I highly recommend. Thank you”
“Justin was polite and checked all systems in a timely manner”
“Company is very professional and dedicated and providing excellent service.”
“Justin showed up on time and was ready to find out why our heating system had stopped working. He was thorough and professional and had our system up and running in minutes. We are very happy with the service and attention we received. Thank you.”
“Service team was outstanding. Was able to find the issue and fixed. Would recommend there service”
“Emergency service needed on a Sunday. Justin made it to the house within an hour. Immediately started to trouble shoot the issue. Replaced a fuse a few wires and did a very thorough inspection. Justin was very knowledgeable, explained everything thoroughly and made certain we were taken care of before he left. Excellent service.”
“Just a fantastic company! From the owner, to the office staff, to the technicians, everyone is professional, courteous and goes above and beyond to make sure you are taken care of.
Our technician Justin is great, he believes that customer service is what makes the company, and he will go the extra mile to solve a problem. Thanks for the great service, it is rare to find companies like this in this day and age!”
“Brian was prompt, courteous, and knowledgeable. I will recommend this company to friends and neighbors.”
“Anthony was on time ,polite, professional and helpful in answering any questions I had. I would certainly recommend "Comfort Systems" to any looking for help with their heating and air conditioning needs.”
“Anthony was very through and explained items that could cause problems down the road.”
“NC Comfort Systems has always provided us with great and reliable service. Anthony, our service technician, was super pleasant and knowledgeable! He explained everything, in a confidant and understandable manner. If you need assistance, with your HVAC systems, we highly recommend NC Comfort Systems. A big "thank you", to Anthony!”
“Justin was professional and informative. See you in another 6 months!”
“Also awesome work very pleased very professional”
“Starting with the receptionist, she was professional and listened to my problem. Also got me an appointment same day! Anthony showed up promptly and started troubleshooting . He was confident and also professional all the while explaining the steps to me. Found a bad thermostat wire outside and repaired it ! Checked system and I was good to go . I’m totally and completely happy . Thank you Brain”
“Service was beyond expectations, even took care of a potential fire hazard. The tech was beyond thorough and very professional. Highly recommend!”
“Excellent service and wonderful tech. Very knowledgeable and well mannered. Would enjoy knowing he will be the one taking care of us. Thank you”
“Excellent service. Very professional. B”
“Explained services provided. Worn parts presented. Very professional.”
“He was the best service person I've had in 20 years. Don't lose him, he's a money maker for your company!”
“Anthony was on time, professional and courteous.. excellent service!”
“We had an issue the first time the technician came out. I have to say, as soon as the folks in the office were made aware , they went above and beyond to take care of us. They sent someone immediately, no wait time at all. They truly care about their customers and they stand behind what they say. Thank you NC Comfort.”
“Good communication both before and after. Always polite techs.”
“Quick and easy. We have used your company for a couple years now and we are still going to. Thank you for a quick turnaround and professionalism.”
“Thank you so much! I called for a quote on a new installation, thinking our A/C was a goner, and Anthony showed me our completely wrecked air filter and fiddled with another couple of things and voila! We have A/C again after a month thinking we'd have to spend 10k on a new one! He was so professional and kind and thorough. Many thanks!”
“Justin is an absolute asset to your company. He is an extremely knowledgeable and skilled technician. Our system was in need of so much cleaning and repair. We just bought this property and the home inspector had informed us that the neglect of the system for years would require more than just a little TLC. Justin came in and identified the problems, explained what needed to be done and that a twice a year maintenance plan would help to keep things running smoothly. He was so detail oriented and tidy…respecting not just the things he was working on but our entire home and property that we can't say enough nice things about him. Justin is polite, respectful and spoke so highly of the company that it made us comfortable immediately. The home inspector was not exaggerating when he said just how neglected the system had been… it now looks amazing and is running like a charm. Thank you, Justin.”
“Justin was super knowledgeable about fix and professional. Informed us every step of the way and explaining the fix. Outstanding service.”
“Great experience overall. Justin the technician knew his stuff, fixed the problem, explained things in detail and was a real pleasure to work with.”
“Justin, was very friendly and explained everything about the repair job. Am very happy with the job done. Would recommend NC Comfort Systems Inc. to anyone. Thanks again Justin!!”
“What a wonderful experience! That young fella knew what he was doing! We were just assuming it was gonna be a whole new system since ours was nine years old. He was so honest and forthright.”
“Justin H was fantastic! He was very efficient and courteous. Got my AC back up and running in no time.”
“This company is professional and outstanding. Anthony, the service technician, was knowledgeable and concern with our situation and had us up and running within minutes. Could not ask for any better technician. Outstanding service.”
“Great service! Justin our technician did a fantastic job. He took care of our HVAC issue in a prompt and professional manner. This is a really great company, with great staff and technicians. It's hard to find help like this nowadays!”
“Anthony was excellent young man! He did a super job.”
“Great service! Anthony was amazing, professional and very knowledgeable about his craft. He took pride not only in his work but ensuring his customers had a complete understating of everything by answering all our questions and providing helpful tips we can do between services. NC Comfort will be our go to expert moving forward.”
“As always everybody is quick to respond, and very very professional, Justin was wonderful in explaining everything to me, showing me pictures of what he was talking about. Very professional”
“They saved the day! I would recommend them highly!”
“Justin, Brian and Anthony have all been wonderful and very helpful with getting our AC unit back up and working full time. All very kind respectful and knowledgeable. Very happy to have found this company and we will be using them going forward!!!”
“Anthony was very professional and polite. He explained everything that he was going to do and that he did. Showed bad and explained about a part that he had to replace and why. I would definitely ask for him again. Thank you, Anthony.”
“Brian was a wonderful and experienced technician. He took his time to explain everything in relation to our ac repair.”
“Justin was able to quickly diagnose the issue and replace the defective/broken piece. He explained the related system checks and confirmed until was working. I enjoy working with NC Comfort Systems and am pleased my history with previous company, Miller Air & Heating, has carried over. The consistency and professionalism is appreciated snd makes a difference.”
“Great response to service repair needs of A/C unit.”
“June 25, 2025
My AC unit stopped working, I needed service ASAP due to recent extreme hot temperatures and my elderly, disabled mother in the home with health concerns. I called NC Comfort Systems, the receptionist was very pleasant and understanding. They sent technician Brian O'Connell out the same day. The issue was resolved with excellent and expeditious service! We have a cool home again! I highly recommend NC Comfort Systems, Inc.
#satisfiedcustomer”
“Anthony was awesome! Thorough, extremely communicative, found the problem quickly, fixed it, and was kind the entire interaction!”
“Brian O’Connell was the best tech and deserves a raise. He picked up on my DIY job right away and fixed it in 10 min. Thank you!”
“Anthony was a tremendous help, very professional. Definitely going to recommend to friends and family!”
“Such a quick response! Instantly knew what was wrong and fixed it right away. Hottest days of the year and the ac decided to take a dive, but after minutes of arriving we can already feel a difference. Thank you Brian, we could not have waited another day! Many of your competitors were unable to make it out as fast as you all!”
“And the hottest day of the year, my AC unit broke down, I called NC Comfort early in the morning and got an appointment for two days out because of the high volume of business within five hours they called and got me right in for the repair, which was amazing.
Anthony was my technician. He identified the problem immediately fixed the unit and I had cold air within an hour. He was very professional even on the hottest day of the year working in the sun he had a smile on his face. I really appreciate this company and will continue to give them my business.”
“Awesome job! Justin is an extremely professional, knowledgeable, and honest technician. No BS. No upselling. Got my A/C blowing cold in the NC summer heatwave.”
“Anthony came out and was incredibly helpful and professional. Took time to explain what to look for, how to save money and ways to keep my system running clean. His professionalism will certainly keep business coming in for this company.”
“We had house guest coming in for the weekend and of course the a/c went out. Gladly, Blevin and their team were able to work their magic. NC Comfort Systems was able to work magic, getting someone at our house up and running within hours. Thanks!”
“Anthony did a FANTASTIC job. He explained everything he was doing during my summer maintenance and shared tips/ideas on how to extend the life on my unit. Extremely nice and professional. I hope he returns when I do my fall/winter maintenance! 10 STARS!!!!”
“Anthony was fantastic. Great customer service skills. A great experience.”
“We found Justin to be very professional and knowledgeable. He had our A/C up and running shortly. He diagnosed the problem and checked everything. We were very pleased with the whole experience.”
“Tech was prompt, very knowledgeable, very respectful. Did a super nice job!”
“Anthony, arrived on time, as scheduled, diagnosed the problem, made a temporary fix on the spot and initiated the order process for a replacement part for the sequencer. Solved the problem! Great service and response time from NC Comfort as usual. We started using Roger Miller and NC Comfort in 2020 and have never been disappointed! Thank you! Semper, Keith”
“Anthony came out for our 1st yearly check & was great! He told me everything he was doing & everything he found, which was minor! He was clean & very friendly! Thanks Anthony for coming out today!”
“Anthony did a great job! He talked us through the current state of the systems and let us know of any future needs that might be on the horizon. Great job.”
“Anthony was very professional, he explained what he was doing and the results. He was very efficient. I’m glad I brought the maintenance package.”
“Outstanding service from a great company! When a home warranty appointed company failed to fix our HVAC, we called NC Comfort Systems. They were extremely professional, very responsive and offered reasonable prices for repairs and replacements. Our Tech Brian did a superb job showing us what the issues were and always offered his best professional estimate on the repair. No games, no high pressure sales tactics, this company does it right. I highly recommend them!”
“They were early to the appointment. Friendly and very helpful. Highly recommend them!”
“Timely, friendly, cost effective repair. Highly recommend.”
“Very happy and pleased with the service offered by nc comfort systems. My technician Anthony did a great job, very knowledgeable and helpful. I would definitely continue to use their services, this is a very reliable and professional company.”
“Prompt, economical and quality service. Highly recommend them for your HVAC needs. The tech was very cordial and explanatory.”
“I started with this company when it was Miller Heating & Air. I am happy to have the consistency and continuity of their professionals maintaining my AC. It's a great team and the office staff is friendly, personable and professional.”
“Experience was nothing less than professional. Very organized and articulate Technician. I would definitely recommend any day. Great customer dialogue on troubleshooting techniques as well over knowledge. Keep up the good work.
Thanks again for your time and support.”
“I'm very happy with NC Comfort Systems and I recommend them highly. I got a text ahead of the technician's (Anthony) arrival. He showed up promptly and was very knowledgeable. Most impressive was the fact that as he went through his troubleshooting processes, he kept me informed about what he was seeing and various options and solutions. I am very happy with the timeliness, knowledge, and professionalism I experienced with Anthony and NC Comfort Systems. I will seek their help in the future for out heating and air conditioning needs.”
“Andrew was very professional during his visit for AC repair. The process was very quick and stress free. Thank you for all that you do!”
“Great service as always. Anthony true example of professionalism”
“Nice young man. Answered all my questions and made recommendations. A pleasure to meet him.”
Anthony provided exceptional service during our recent tune-up. We had a new system installed in April with NC Comfort, and during our maintenance agreement check, Anthony noticed a few things that needed attention. He was incredibly informative and communicative throughout the entire process, explaining everything he was doing in detail. I truly appreciate Anthony’s expertise and professionalism, as well as Brian’s attentiveness to our needs. Both their service has been outstanding, and I highly recommend their service.
“If I could give NC Comfort Systems more than 5 stars I would. We had a capacitor fail during a cold snap and from the time of calling to arrival of their technician was less than 2 hours. Anthony had the issue diagnosed and fixed within an hour. A+++ work, so much appreciated.”
“Amazing service! Technician Anthony was very professional taking his time to explain and to check everything. Called them around 1pm at 3 pm he was at my house. Recommend this company to anyone.”